refund policy

At Nash Pep Co, customer satisfaction is important to us. Due to the nature of our products, we maintain the following refund and return policy.

All Sales Final

All sales are final. We do not accept returns or offer refunds on products once an order has been processed and shipped.

Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery.

To assist with resolution, please include:

• your order number
• photos of the item and packaging
• a description of the issue

Approved issues may qualify for:

• replacement product
• store credit
• partial or full refund at our discretion

Shipping Issues

Nash Pep Co is not responsible for:

• carrier delays
• lost or stolen packages marked as delivered
• incorrect shipping information entered by the customer

Customers are responsible for ensuring shipping details are accurate before placing an order.

Order Cancellations

Orders may not be canceled once they have been processed or shipped.

If you need assistance with an order, please contact us as soon as possible after purchase.

Research Use Disclaimer

All products sold by Nash Pep Co are intended strictly for laboratory and research purposes only.

Products are NOT intended for human consumption, medical use, veterinary use, or diagnostic purposes.

Contact Us

For questions regarding this Refund Policy or your order, please contact:

info@nashpepco.com

Last Updated: May 2026